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Term Paper: Managing a Telecom
Project
Due
Week 10 and worth 200 points
This
assignment consists of two (2) sections: a written project plan, and a Gantt
chart that is created through the use of MS Project. You must submit the two (2) sections as separate files for the
completion of this assignment. Label each file name according to the
section of the assignment it is written for. Additionally, you may create and /
or assume all necessary assumptions needed for the completion of this
assignment.
Due
to your extensive ability and knowledge of project management, you have been
promoted as a senior project manager for a national telecom organization. For
this role, you will be responsible in managing the launch of a new telecom
service that will attract new customers. This project will require:
- Updating
cloud-based systems that interface with customers. This effort requires
programmers to update databases and Web interfaces that will include new
telecom service details.
- Performing
billing configurations to financial information systems. This effort
includes modifying the back-end programs that calculate billing and
financial reports data and include new telecom service rates.
- Providing training
on the new service for the company’s customer service staff. This effort
includes developing an online training manual, conducting training for
customer service staff, and updating an internal Website with a Frequently
Asked Questions section for new telecom service.
Your
job is to assist in the development of each described deliverable.
Your
team is composed of three (3) Web-based developers, one (1) database manager,
one (1) network specialist, two (2) technical trainers, and one (1) technical
writer. They are devoted to operational management duties 30% of the time. One
of the Web-based developers has recently joined the team and has minimal
experience with configuring cloud-based systems.
The
service product launch must be completed within six (6) months. Upper
management is available to supply the necessary funding required to complete
this project.
Section 1: Written Project Plan
- Write a ten
to twelve (10-12) page paper in which you:
- Select
a project management framework / methodology that could be used to
develop this project and ensure that project objectives are met. Provide
the rationale for your selection.
- Evaluate
the possibility of using agile project management for any deliverables of
the project.
- Develop
a WBS that meets the project scope. Provide details at the activity level
for the efforts required to achieve each deliverable. Note: WBS must be in indented
format as shown in Figure 5.5B in Chapter 5 of the text.
- List
all possible resources that would be required for completing this
project. Assign resources to each activity. Describe each resource’s role
and the level of experience each activity would require.
- Utilize
estimation techniques to generate estimates of costs, resources, and
durations for each activity. Determine the constraints that must be
observed and the basis for each estimate.
- Determine
the monitoring and control process that will be utilized for the project.
Include discussion on how you would perform earned value analysis to
provide details on project status. Determine the values that could be
utilized to calculate planned costs, actual costs, and earned value.
- Develop
a quality management plan that will minimize defects for project
deliverables. Determine the frequency and metrics that will be utilized
for inspections.
- Determine
the techniques that could be used to enumerate the various risks that may
exist within the project. Recommend risk management practices that will
mitigate ongoing risks throughout the project.
- Use
at least six (6) quality resources in this assignment. Note: Wikipedia and similar
Websites do not qualify as quality resources.
Section
1 of your assignment must follow these formatting requirements:
- Be typed,
double spaced, using Times New Roman font (size 12), with one-inch margins
on all sides; citations and references must follow APA or school-specific
format. Check with your professor for any additional instructions.
- Include a
cover page containing the title of the assignment, the student’s name, the
professor’s name, the course title, and the date. The cover page and the
reference page are not included in the required assignment page length.
- Include
charts or diagrams created in Excel, Visio, MS Project, or one of their
equivalents such as Open Project, Dia, and OpenOffice. The completed
diagrams/charts must be imported into the Word document before the paper
is submitted.
Section 2: Gantt Chart
Use
Microsoft project to:
- Create a
Gantt chart in which you:
- Record
the data generated from the estimation process.
- Describe
your assumptions and declare the dependencies for the logical succession
of each activity.
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